Translation Service Providers in Qatar and Confidentiality: Toward a Consistent and Secure Model

Translation Service Providers (TSP) play a major role in Qatar by providing translation and interpreting services for different sectors. It is necessary to provide these services in an organized, systematic, and consistent fashion in order to have a strong and competitive market and also to maintain internationally recognized confidentiality standards. This empirical research will explore the situation of the translation market in Qatar from the point of view of confidentiality. In my semi-structured interviews and the data analysis process, I followed the methods of Bernard (2011) and Bernard, Wutich and Ryan (2016), as well as that of Harrell and Bradley (2009) based on the adopted models of Arksey, Hillary and Knight (1999). These models constitute the theoretical framework for this research. After I collected the required data, I analyzed it against ISO 17100 confidentiality standard to determine whether the TSPs comply with the confidentiality standard or not. After I identified deficiencies, I proposed a set of possible solutions that could contribute to resolving them and enhance the translation market in Qatar and the level of confidentiality.