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Validation of an Integrated IS Success Model in the Study of E-Government

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submitted on 2023-12-26, 07:02 and posted on 2024-01-11, 08:35 authored by Waleed Mugahed Al-Rahmi, Mueen Uddin, Salem Alkhalaf, Kawther A. Al-Dhlan, Javier Cifuentes-Faura, Ali Mugahed Al-Rahmi, Ahmad Samed Al-Adwan

Electronic government (E-government) systems are becoming an integral component of government service delivery systems. Because of the rapid growth of Internet and Information System (IS) technologies in Malaysia, E-government systems are becoming more and more necessary. This study examined user attitudes, usage intensions, and satisfaction with E-government systems using the Information System (IS) success model and the Technology Acceptance Model (TAM). This study deployed a questionnaire to 714 E-government users. The questionnaire results were analysed using the structural equation model (SEM). This study found that E-government perceived ease of use and perceived usefulness were strongly influenced by IS success model constructs and perceived trust. This study also found that user attitudes, usage intensions, and satisfaction were strongly influenced by TAM factors.

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Published in: Mobile Information Systems
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The University of Doha for Science and Technology replaced the now-former College of the North Atlantic-Qatar after an Amiri decision in 2022. UDST has become and first national applied University in Qatar; it is also second national University in the country.



  • English



Publication Year

  • 2022

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This Item is licensed under the Creative Commons Attribution 4.0 International License.

Institution affiliated with

  • University of Doha for Science and Technology
  • College of Computing and Information Technology - UDST
  • College of the North Atlantic - Qatar (-2022)
  • School of Business and Information Technology - CNA-Q (-2022)

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