Manara - Qatar Research Repository
Browse
10.2147_amep.s236802.pdf (346.26 kB)

Using a Combination Approach in Imparting Effective Telephone Referral Skills to Emergency Medicine Residents in Qatar: A Pilot Study

Download (346.26 kB)
journal contribution
submitted on 2024-03-12, 07:50 and posted on 2024-03-12, 07:50 authored by Khalid Bashir, Yousaf Shah


Background:

Appropriate and timely feedback is essential in improving communication skills and is endorsed as a core competency of emergency medicine residency (EMR) education by the Accreditation Council for Graduate Medical Education.

Aim:

The study aimed to improve the telephone referral skills through a structured feedback session using ISBAR and to gauge residents’ opinions about this approach.

Methods:

This was a pilot, educational project that included emergency medicine residents in current training program from October 2018 to March 2019. A senior faculty observed and audiotaped the telephone referral of the residents during a clinical shift. Personalized feedback was provided immediately after the consultation based on the ISBAR tool. The resident’s opinion was transcribed by the faculty.

Results:

Seventeen residents agreed to participate, but 14 (3 female and 11 male) were able to complete the study. Three residents, all male, could not complete the study due to busy clinical shifts. Thirteen (out of 14) really liked this method of feedback “eye opener”, “really helped me to reflect” and 10 indicated to self-record some of their future consultations for self-improvement. Thirteen preferred this form of feedback as compared to conventional feedback. One resident disliked this approach as she was extremely nervous during direct observation and audio recording.

Conclusion:

A combination approach of direct observations and audio recordings may be a useful pedagogy in teaching effective telephone referral skills to ED residents.


Other Information

Published in: Advances in Medical Education and Practice
License: http://creativecommons.org/licenses/by/4.0/
See article on publisher's website: https://dx.doi.org/10.2147/amep.s236802

Funding

Open Access funding provided by the Qatar National Library.

History

Language

  • English

Publisher

Dove Medical Press

Publication Year

  • 2020

License statement

This Item is licensed under the Creative Commons Attribution 4.0 International License.

Institution affiliated with

  • Hamad Medical Corporation
  • Hamad General Hospital - HMC
  • Qatar University
  • Qatar University Health - QU
  • College of Medicine - QU HEALTH

Usage metrics

    Hamad Medical Corporation

    Licence

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC