A Novel Prelude to the Talent –Total Quality Management Association Amongst Generation Z: The Case of the Jordanian Hospitality Industry

The key objective of this study is to investigate the nuanced relationship between talent management and total quality management at the hotel industry, along with the mediation of employee engagement and moderation of authentic leadership. Toward that end, a “modular research design” with a “purposive sampling” technique was adopted, using a self-administered questionnaire to collect data from 862 of Generation Z employees working at 4–5 star hotels in Jordan. The findings revealed that employee engagement fully mediates the talent management-total quality management association, along with a significant moderation of authentic leadership on the talent management–engagement relationship. This study provides a novel prelude to new determinants of TQM that are expected to generate insight on how to elicit favorable attitudinal responses and behaviors amongst Generation Z employees essential for a successful implementation of total quality management.

Other Information

Published in: Journal of Quality Assurance in Hospitality & Tourism
License: http://creativecommons.org/licenses/by-nc-nd/4.0/
See article on publisher's website: https://dx.doi.org/10.1080/1528008x.2022.2151549